Monday 27th November, 2017
NICE has announced a new enhancement in its Robotic Process Automation (RPA) platform by incorporating ABBYY’s Optical Character Recognition (OCR) solution.
In an agreement with ABBYY, NICE has extended the cognitive automation capabilities of its Robotic Automation offering to include enhanced data extraction from scanned documents and images.
The OCR solution is fully integrated into the workflow of complex business process automation that seamlessly switch between fully robotic and human-supported input as needed. The result is more accurate, faster and higher quality textual output, enabling NICE robots to automate more tasks, while reducing operating and training costs.
NICE Robotic Automation displays a call-out for human input to verify the OCR reading of any unclear elements of a scanned document which may contain hand written or overlapping text. Once confirmed or corrected, the fully automated processing continues.
At the same time, the platform’s artificial intelligence capabilities continually enable the robots to learn from the human intervention and evolve a growing intelligence and proficiency to manage OCR exceptions.