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ISS Group selects Coupa for streamlining its procure-to-pay

Tuesday 6th November, 2018

ISS Group a leading global facility services provider has selected Coupa to transform its business by streamlining its procure-to-pay (P2P) process with a user-friendly solution that sets the foundation to achieve savings and increase efficiency.

With Coupa’s business spend management (BSM) solution, ISS Group will be able to drive standard policies across BSM functions, offer customers better transparency of its supply chain, improve efficiency and delivery capabilities for operations teams by eliminating complexity when ordering goods and services, reduce supply chain risk through better control of suppliers and visibility into modes of operation, and enable cost leadership through compliance to agreed contracts.

“Coupa’s talented team of experts made us feel confident when it came to our integration approach, and they forged a trusted relationship with us very early on,” said Henk Grol, senior project manager at ISS Group. “Having had success with Coupa in the Netherlands, we sought to grow that success globally. At our core, ISS is a people-first provider. As such, we focused on finding a globally compatible, user-friendly solution that would help streamline our BSM processes so that we could continue to deliver excellent services for our customers. Coupa was agile and provided a solution that fit all our needs and will be an integral partner in our implementation setup.”

During the selection process, Coupa connected ISS Group with existing customers two of which included ISS UK and ISS Netherlands. Now, with the potential to use Coupa as part of ISS integrated services to ISS customers, ISS Group is working closely with Coupa to implement P2P in Germany, followed by a global roll out in 2019, with Norway as the pilot country.

"ISS Group was looking for a unified, streamlined process that would enable it to deliver to its customers,” said Mark Riggs, chief customer officer at Coupa. “We are delighted to have the opportunity to equip ISS with a best practice BSM solution that is compatible across its global enterprise and look forward to onboarding ISS Global."