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British Airways integrates Concur TripLink

Monday 11th June, 2018

SAP Concur has announced that British Airways has integrated ba.com with Concur TripLink. The partnership enables mutual customers of SAP Concur and British Airways to capture business travel bookings that are made directly on the British Airways website so they can be managed along with other corporate travel bookings.

Any bookings made on ba.com by customers who have chosen to link their British Airways Executive Club and SAP Concur accounts will now be captured automatically by SAP Concur.

The website will authenticate connected travellers and apply negotiated rates automatically. Travellers’ plans are automatically consolidated in Concur Travel, the Concur Mobile App and TripIt Pro.

From a travel manager’s perspective, the integration helps customers capture and manage bookings that occur directly on ba.com and is fundamental to meeting corporates’ duty of care for every trip, no matter where it was booked.

Michelle Cullis, NDC and Customer Partnerships Manager, British Airways comments: “In today’s data-driven, fast-paced and mobile world, it’s more important than ever for companies to have the technology in place to oversee travel bookings and expenses. Through our connectivity with Concur TripLink, we can now offer this to a huge range of companies, no matter how they book.

“We have a varied customer base and we receive feedback from customers that they value a variety of booking channels so we are keen to provide them with a range of options and TripLink is an important one.”

Chris Baker, MD of EMEA North, SAP Concur adds: "Through our research last year surveying business travellers, we discovered there is still work to be done around duty of care. For instance, 41 per cent of business travellers surveyed were left to their own devices, by their company, while near a major incident. Therefore, bringing British Airways into the Concur TripLink ecosystem means that a vast number of bookings can now be tracked for duty of care requirements. Duty of care is not only important for responsible businesses, but a legal requirement for them. We look forward to seeing the difference this connection will make to both SAP Concur and British Airways Customers."