Thursday 9th July, 2020
IBM has reached a definitive agreement to acquire Brazilian software robotic process automation (RPA) provider WDG Automation. The acquisition further advances IBM's comprehensive AI-infused automation capabilities, spanning business processes to IT operations.
By embedding WDG Automation's RPA capabilities into IBM's existing AI-infused automation capabilities across business processes and IT operations, business leaders will have broader access to intelligent automation through software robots. The acquisition also will extend IBM Services' ability to transform clients' operations as RPA, analytics and AI bring more intelligence to the enterprise workflows and helps to expand IBM's capabilities for delivering automation pervasively across client organisations.
The need to drive this transformation is even greater now given the uncertainties of COVID-19. IDC predicts that by 2025, AI-powered enterprises will see a 100% increase in knowledge worker productivity, resulting in shorter reaction times, greater product innovation success and improved customer satisfaction.
IBM said, businesses will be able to efficiently re-engineer, optimise and standardise operations, while eliminating business processes and IT operations that are redundant or unnecessary. They can also quickly identify more granular opportunities for automation, including tasks that have many steps, as well as help ensure consistent and accurate data is being used across all tools and business functions, including customer service, IT, finance, HR, and supply chain.
"IBM already automates how companies apply AI to business processes and IT operations so they can detect opportunities and problems and recommend next steps and solutions," said Denis Kennelly, General Manager, Cloud Integration, IBM Cloud and Cognitive Software. "With today's announcement, IBM is taking that a step further and helping clients accelerate automation to more parts of the organisation, not just to routine, but more complex tasks so employees can focus on higher value work."
The financial terms of the agreement were not disclosed.