Over one in five Finance decision-makers (23%) rated their company’s payment performance as average to awful at the beginning of 2020. The Covid-19 pandemic has forced digital transformation on lots of businesses, and the finance department should not be any different.

Small to medium-sized businesses often fall on hard times because they are suffering from poor cash flow due to late payments being received from partners and customers.

The remote working revolution, brought about by Covid-19, has been easier for some businesses than others. But, if not having the right tools and processes in place makes you the late payment villain for your suppliers and partners, then the fix is easy: automate your Accounts Payable function.

By Anders Liu-Lindberg, The Business Partnering Institute

It is 10 AM Monday morning and agile teams within a financial services company are about to start their fortnightly sprint planning meetings. Preparing for the meeting, the product owner of one agile team spent an hour with his finance business partner. The business partner had reviewed the sprint backlog and made a financial assessment of each of the items in the backlog. 

They discussed the pro’s and con’s of each item considering the benefits for the customer into the discussion. In preparation for the meeting, the business partner had assessed how each item could positively impact the customer experience and brand reputation of the company. Utilizing this input, they jointly did a holistic scoring of each item considering both financial and non-financial metrics and prioritized what items should go into the next sprint.

Big data has meant chief financial officers are investing in smart software which can increase their effectiveness and standing with the board.

From Generation CFO

The explosion of data in companies has left many chief financial officers (CFOs) struggling to manage the information. The result has been a surge in finance chiefs implementing business intelligence and analytics tools to help them address the issue. But these tools bring many challenges and opportunities that are forcing CFOs to redefine their data strategies, skills and mindset.

Gartner forecasts global revenue in the business intelligence and analytics software market to grow from $18.3 billion in 2017 to $22.8 billion in 2020. Most of this (79 per cent) comes from CFOs as finance is the department that most often invests in analytics, according to Deloitte Touche Tohmatsu.

The Summit’s Advisory Board predict 5 critical levers

In the run-up to Future of Finance and CFO Summit 2019, the event’s Advisory Board, responsible for shaping and guiding the 2019 agenda, were asked what they thought about the most significant opportunities presented by People – Technology – Business Partnering – and Data. Here’s what they said (it’s a great cheat sheet on how to really focus your powers on what matters!).

Download the report in full here.

“How many slaves do you have in your supply chain?” isn’t the usual conversation opener that CEOs expect to have, but it’s one that Justin Dillon, Founder of Made in a Free World makes a point of asking. “It tends to make them sit up and focus,” he said, during our conversation during last week’s SAP AribaLive event. Founded in 2011, Justin set up the company after hearing harrowing stories about the modern day slavery that lies hidden deep within some of our supply chains.

If you've happened to go to any conferences covering Purchase to Pay (P2P) recently, it’s likely that at some point you’d have heard, or taken part in a discussion about the extent of collaboration between the different areas of finance, Accounts Payable (AP) and procurement. It should be obvious that if, as an organisation, you’re trying to increase efficiencies, and are perhaps in the process of better P2P workflow implementation - that the different areas of purchase to pay should function well, interact well; cross-department.

The accounts payable function can find itself operating within a bubble; cut off to some extent from the rest of the organisation in a constantly evolving environment where time is in short supply. The effect of this can be for the department to become insular, where the only measures are against past performance, and the only metrics used are the ones which were considered useful to that organisation at some point in the past.

By Matthew Pike This email address is being protected from spambots. You need JavaScript enabled to view it.

Recently, I was asked to review a business case for a procure-to-pay implementation, and I found myself reaching for the ‘Insert-New Comment’ icon the moment I opened the document entitled: “Business case for the implementation of a Procure-to-Pay system”. Somewhat glibly, I added the comment ‘Consider changing to “Business case for achieving world-class performance across all Procure-to-Pay activities”’.

T&E expenses are still an area beset with problems – from lost receipts, accusations of favouritism to outright fraud.  On top of this, there’s the added issue of employees claiming that they simply "didn't know" whether they were able to claim for certain items or not, so just included them amongst their other receipts and hoped for the best, or didn't include anything at all.  Clear knowledge on what is a legitimate expense claim and what isn't is common across many organisations. The issue was confirmed in a recent report by Capital One, where it found that up to 45% fail to make any claims, at an average personal cost of more than £350.

With the UK economy still struggling its way out of recession, it’s no surprise that more than 50% of finance professionals have highlighted difficulties in achieving their targets - pointing to a lack of time or resources available to deliver them. For many “doing more with less” presents itself as a tough reality with a very precise impact on daily activities and results. Yet, despite broad variations in industry and organisation size, many of the teams who were winners and finalists in the APN 2013 AP awards were able to achieve success by following a similar set of processes. Here are some of their top tips:

Retailers are operating in a world which is vastly different from a few years ago. Faced with competition from across the globe, those organisations who fail to adapt and meet the new challenges will find themselves out of touch and out of business. With an ever increasing growth in the power of the consumer via internet and mobile purchasing applications, organisations need to be resourceful and innovative when tracking how trade is affected and adapt to suit. Nowhere is this more important than in Accounts Payable.

If you work within the public sector you could be forgiven for feeling more than a little anxious over the last couple of months. You’ve been aware that cuts are coming, but you didn’t know when, how much, or if they’d affect you directly. Many of those within the corporate sector have been under the same cloud, though perhaps without the same inevitability.

Most organisations know that they should be aiming towards best practice processes - but what does it really mean - and can something as diverse as accounts payable ever be constrained to a simple set of rules across all organisations? If we're talking about specifics, the answer is probably no - but the general framework and methods of working can be aligned in a way that can be translated across AP departments regardless of size, to some extent industry and internal culture.

Where There's AP, there's Paper

When a never ending flurry of paperwork continues to fall on a supposedly “paper-free” Accounts Payable department and someone mentions making better use of performance metrics, AP professionals would be forgiven for dismissing them as something they simply don’t have the time for. However, with the inception of automated software, their implementation can save time, add value, increase efficiency and,  if used with outcomes in mind from the start, can raise the game of the Accounts Payable function.