This study is devoted to an analysis of the purchasing processes that are used by German companies to meet their indirect demand, in order to precisely identify the most important cost drivers and qualitative parameters, down to the individual process steps.
A quantitative study was conducted, in which 110 companies were asked to provide key performance indicators relating to indirect purchasing as well as information about the processes used in their company.
The analysis shows that, although a uniform purchasing process without digitisation increases the quality of the process, it also leads to higher process costs as a result of its formalisation. Only a digital process significantly reduces costs while simultaneously increasing process quality. The strongest effects are felt by the requisitioner and the purchasing department.
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